Here are some of our most frequently asked questions.
Printing takes 5 working days from confirmed payment, plus 1-2 days shipping, or we do have a 3 day rush order available.
When will my order ship?
You can see your actual order ship by date in your order email which was sent at the time of ordering, or by logging in to your account.
Our Standard Orders take up to 5 working days to print, and then are shipped by overnight tracked courier. Our Rush Orders take up to 3 working days to print, and then are shipped by overnight tracked courier. For Rural Delivery allow up to 3 working days for shipping. Please note these shipping times may change particularly at peak times like Christmas. Prior to checkout, you will be given the actual ship by date.
Yes of course. Our minimum order is one :)
We offer high quality digital direct to garment printing (not transfers). Digital printing means we can print high detail images without limiting the number of colours in a design, as well as printing photographic quality. The ink adheres to the fabric of the garment underneath which means the print feels much softer than a traditional screenprint.
Our bolder, brighter Innobella Textile Inks are water-based pigment inks that are Okeo-Tex Eco-Pass certified and CPSIA compliant. They have exceptional washability if cared for correctly. The result is a great looking garment that looks brighter, longer. brighter, longer with proven washability as evidences by AATCC wash tests, where our inks score 4.0 or higher on every test.
We print onto high quality AS Colour cotton which use hand-picked factories with safe, fair, legal and humane working conditions. They are Child Labor Free. You can find out more here.
Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.
The measurements are given for each product on the website. Body Width is measured flat from seam to seam, usually under the armpit. Body Length is measured from the shoulder to the hem. Please note that measurements can vary within 2.5cm, this is within our supplier's tolerance.
1.Choose Your Design
2. Choose your colour and size
3. Add to cart
4. Proceed and finish checkout
5. Order will be processed and confirmed - if there's any problems with the design we will contact you at this stage.
6. Order will be fulfilled and shipped out to you, and you will be emailed when it is shipped.
For the best results, wash inside out on a cool wash. Your print will last longer if you don't tumble dry, and use a cool iron only if necessary.
Sorry no, in order to keep our prices down and pass those savings on to you, we are an online store only.
Yes we do. For more information go to the shipping page.
We ship in home and commercially compostable courier satchels.
